The festive season is fast approaching and it’s important you’re aware of some critical cut-off dates, operating hours, and key contacts to help ensure we achieve the best settlement outcomes for you and your customers.
Settlements needed before EOY
- Applications must be submitted by Monday 4 December 2023, with unconditional approval achieved by Friday 8 December.
- Original documents must be fully completed and returned by Wednesday 13 December.
Variations (including construction payments)
All Progress and Final Progress Inspections and payments must be submitted no later than COB Friday 15 December to ensure they’re completed before the shutdown period.
From close of business Friday 22 December 2023 to Friday 5 January 2024 the following valuation types will not be completed:
- Construction (Progress and Final progress) and
- Rural.
Outstanding requests will be completed by NAB Valuations from Monday 8 January 2024.
Note: Our external panel will continue to provide Residential valuation services during this period.
Document execution
We’re expecting an increase in settlements throughout December. To prevent delays, please ensure that:
- All forms are fully completed and signed
- Witnesses have provided a full address, including state and postcode
- The Certificate of Currency is attached and is for the correct amount – this is one of the main causes of delays
- Documents are returned at least 10 business days prior to settlement (or at least 5 business days prior if it’s a 30-day settlement).
The DocuSign experience
For a simple and digital experience, use MSA’s DocuSign to complete the document acceptance process.
Setting expectations and being proactive
- A PEXA invitation needs to be sent by the solicitor and a Transfer of Land created at least 10 business days before settlement
- Ensure funds are in the correct customer account at least two business days before settlement.
Customer Care Operating Hours
The best way for you to get the support you need is to contact our Customer Care team. The team can be contacted on 1300 300 989 and will be operating as normal during the festive season except on the following national public holidays when they will be closed:
- Monday 25 December 2023
- Tuesday 26 December 2023
- Monday 1 January 2024.
If you have any questions, please contact your Resi Business Development Manager
