Cut-off dates for settlements and valuations over the festive season.
It’s important you’re aware of the critical cut-off dates, operating hours and key contacts to help ensure we achieve the best settlement outcomes for you and your customers.
End of year settlement cut-off dates
To ensure settlements are completed before the shutdown period, please note the following dates:
First and Final Progress inspections and payments should be submitted no later than close of business Wednesday 14 December 2022 to ensure these can be completed before the scheduled shutdown period.
Valuations (including Construction payments)
From close of business Friday 23 December 2022 to Friday 6 January 2023 the following valuation types will not be completed:
- Construction (Progress and Final progress) and
Outstanding requests will be completed by NAB Valuations from Monday 9 January 2023.
Note: Our external panel will continue to provide Residential valuation services during this period.
We’re expecting an increase in settlements throughout December. To prevent delays, please ensure that:
- All forms are fully completed and signed
- Witnesses have provided a full address, including state and postcode
- The Certificate of Currency is attached and is for the correct amount
- Documents are returned at least 10 business days prior to settlement or at least 5 business days prior if it’s a 30-day settlement.
The DocuSign experience
For a simple and digital experience, use MSA’s DocuSign to complete the document acceptance process.
Setting expectations and being proactive
A PEXA invitation needs to be sent by the solicitor and a Transfer of Land created at least 10 business days prior to settlement
Ensure funds are in the correct customer account at least two business days before settlement.
Customer Care operating hours
The best way for you to get the support you need is to contact our Customer Care team. The team can be contacted on 1300 300 989 and will be operating as normal during the festive season except on the following national public holidays when they will be closed:
- Monday 26 December 2022
- Tuesday 27 December 2022
- Monday 2 January 2023
Grants to help flood-impacted customers
Advantedge and the NAB Group has opened applications for $1,000 grants to customers severely affected by flooding in officially declared disaster areas of Victoria, NSW and Tasmania.
The grants provide ready access to funds for those experiencing major structural damage or severe internal damage to their property, to meet their immediate needs.
This includes business and agriculture customers who have suffered severe damage to property, equipment, fencing – or loss of stock or livestock.
If you have a customer who is impacted by the current floods and is looking for support, please encourage them to contact the Advantedge Assist Support Line on 1300 133 053 (8:00am to 6:00pm, Monday to Friday AEDT).
Simplifying Progress and Final Progress Inspections in PropertyHub
We’ve simplified the process of ordering Progress and Final Progress inspections.
From today, you can order Progress and Final Progress Inspections from the My Orders screen in PropertyHub.
Using this option will pre-populate the data (including the ValEx ID) and attachments from the completed construction report – saving you time.
What you need to do
1. Find the completed construction report in the My Orders screen
2. Click on the Order button on the right side of the job banner
3. Select the inspection type you want to order (shown below)
4. Follow the steps here to generate the desired report
In case of any questions, please reach out to your Resi Select BDM or email [email protected]
Head of Resi Distribution